Refund policy

Due to the nature of our products, we do not accept returns or refunds except in cases where an item arrives damaged.

Damaged Items

If your order arrives damaged, please contact us within 30 days of receiving your item at [dkwap2618@gmail.com] with:

• Your order number

• A brief description of the damage

• Clear photos of the damaged item and packaging

If the damage is verified, we will offer a replacement or refund at our discretion.

Return Conditions

Approved returns must meet the following conditions:

• Items must be returned in the same condition in which they were received

• Items must be unused and include all original packaging

• Returns sent without prior approval will not be accepted

Mystery Box Disclaimer

Our products are sold as mystery boxes, meaning:

• Items vary from box to box

• Specific fandoms, characters, or items are not guaranteed unless explicitly stated on the product page

• Box contents may include items the customer already owns

• Each mystery box is guaranteed to include items with a total retail value equal to or greater than the price paid.

Because of this, refunds or returns will not be issued for reasons including, but not limited to:

• Dislike of items received

• Receiving an item you already own

• Expectations differing from personal preference

• Assumptions about box contents not explicitly stated

Final Sale

All mystery box purchases are considered final sale, except in cases of verified damage as outlined above.